Frequently Asked Questions

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Expand/Contract Questions and Answers

  • Parks, Recreation and Community Services

  • Fair Oaks Community Center

  • Redwood City Public Library

  • Redwood City 2020 (City Partner)

  • Other Resources

  • Why is the City reviewing the fees?

  • What fees will be impacted?

  • How are the fees determined?

  • Why are fees going up?

  • What happens if the City does not increase the fees?

  • Where can I find more information about how the fees will be changing?

  • How do the proposed fees compare to fees charged in other cities?

  • When will the fee changes go into effect?

  • How do I share my comments?

  • What laws prohibit residential use at Docktown?

  • Has the City been sued regarding the Docktown Plan?

  • What are the next milestones for the pilot program?

  • Question 1: Why was the survey sent out this year?

  • Question 2: How did the City choose these questions?

  • Question 3: What was the survey methodology used?

  • Question 4: How does the City plan to use the survey results?

  • If my phone freezes up, what happens to my request?

  • Where can I make comments on my request and see the comments from others?

  • How do I navigate the app and enter data?

  • I closed the app before I submitted my request - how do I get back to it?

  • I closed the app before I submitted my request - how do I get back to it?

  • Which information is required?

  • How can I save my service request to finish it later?

  • Why does the App show my location as blocks away from where I really am?

  • How can I specify or edit the problem location?

  • How do I add/update my contact information?

  • Are photos required?

  • What can I report via the mobile app?

  • How will I know the appropriate Department received my request?

  • Where does my request go once I send it?

  • Why is it important to give my contact information?

  • Why should I use this app?

  • Will I be charged for using the mobile app?