Frequently Asked Questions (FAQS)

1. How do I register?
2. When are the registration deadlines?
3. If the class is full, is there a waitlist?
4. What is your Federal Tax I.D. Number
5. What does my child need to bring?
6. What is the staff to child ratio? Are there background checks done?
7. Is there before and after care? Additional cost?
8. Can my child be in the same group as their friend?
9. What if I am early? What if I am late?
10. What if my child has allergies?
11. What if my child needs medication?
12. What if my child is sick or unable to attend camp?
13. Do you prorate camps or swim lessons?
14. How are kids transported for field trips?
15. Do you offer Financial Assistance?
16. What is the cancellation policy?
17. What is your contact information?
18. What if my child has Special Needs?

1. How do I register?
   You may register online, by fax, mail, or in person. Click here to visit our registration information page.
   
   
2. When are the registration deadlines?

   Residents: Online registration: 3/18/13 @ 11am Mail-in, Fax-in & Drop-off starts as soon as you receive the Activity Guide. Walk-in: 3/18/13

   Non-Residents: Online registration: 4/1/13 @11am Mail-in, Fax-in & Drop-off: 4/1 Walk-in: 4/1/13

3. If the class is full, is there a waitlist?
   

   Waiting lists will be established if a program is full. If a space becomes available we will contact you. You will not be charged for the camp unless you are enrolled. Please do not show up for camp or swimming if you are on the wait list. You will only be added to the class/camp if you have been previously notified and charged. If you wrote a check for several classes and you are put on the waitlist, the remaining balance of your check will be automatically credited to your account for future use in our programs. If you would like a refund, please contact the contact the department at 650.780.7311.

4. What is your Federal Tax I.D. Number
   It is printed on your receipt, but here it is again for your convenience!
   #94-6001116
   
   
5. What does my child need to bring? Not to bring?
   Each camp is different. Please read the descriptions in order to find out what you need to bring or what is included. It is also printed on your receipt once you sign up.
   
   
6. What is the staff to child ratio?
   For our own recreation camps (Day Camp, Stulsaft Camp, Whatchamacalit, HIgh-5 and Kaboom) our ratios are 1:6 (with 1 camp Director) for Preschool Camps, and 1:10 (with 2 Camp Directors) for our School Age Camps. Specialty camps may vary. Please contact the provider for their ratio information.
   
   
7. Is there before and after care? Additional cost?
   Yes, and YES! Please visit our After Care page for information about this program. We do have onsite After Care, but it is only applicable to certain camps that have the After Care icon displayed next to it. Why? This is because we pick kids up from each camp site and the ones we chose were the most manageable for us this Summer.
   
   
8. Can my child be in the same group as their friend?
   Of course we encourage children to make new friends at camp, but you can make a request and we will make note to try to accommodate but we cannot guarantee groupings.
   
   
9. What if I am early? What if I am late?
   Please note that children must be picked-up immediately upon the camp ending. In addition, children may not be dropped-off early for camp. A fee of $1 per minute will be charged for late pick-up and/or early drop-offs to camp. The fee will be calculated after the first five minutes, and will then include those five minutes at $1 per minute. This late fee will be collected at time of pick up by cash or check. Failure to pay the fee and/or frequent late pick-up or early drop-offs may jeopardize your child’s enrollment in our camp.
   
   
10. What if my child has allergies?
    At the time of registration, please add your child's allergy to the general notes if registering online. If registering in person, please alert the front desk staff and they will add it to your child's info.
    
    
11. What if my child needs medication?
    Please add your child's needs ot the General Notes when registering online, or notify our front desk staff upon in-person registration. Please contact us prior to camp starting and ask to be directed to the Camp Provider for the specific program your child will be attending. Onsite medications will be monitored by summer camp staff. Please give medications in a sealed bag with the child’s name and instructions to a staff member.
    
    
12. What if my child is sick or unable to attend camp?
    Please call us at 650.750.7311 and we will notify the camp leader, especially if it's a field trip day. There will be no refunds for missed days.
    
    
13. Do you prorate camps or swim lessons?
    No, that is something we do not offer.
    
    
14. How are kids transported for field trips?
    Children are transported by either Charter Bus or School Bus. Teen Adventures Camps are transported by City Vans.
    
    
15. Do you offer Financial Assistance?
    Payment plans are available to families who need a little extra time to pay in full. All summer camps and swim lessons listed in this guide are eligible for deferred payment. This will allow families to reserve their child’s spot NOW, but apply payment closer to the camp and/or swim lesson start date. STRICT RULES APPLY. Click here for more info.
    
    
16. What is the cancellation policy?
    Please click here for our Full Cancellation & Refund Policy
    
    
17. What is your contact information?
    Red Morton Front Desk can be reached by phone: 650.780.7311 or by email: recreation@redwoodcity.org
    
    
18. What if my child has Special Needs?
    The City of Redwood City encourages people with disabilities to be included as an active part of the community. Our inclusion philosophy aims not only to physically include individuals, but also provide adaptations, accommodations, and support necessary to allow for social, mental, physical and emotional inclusion.
    
    Individuals who are interested in enrolling in a recreation program should fill out a Registration Form and A Request for Accommodation Form . These forms can be obtained either online above or at any Redwood City recreation facility. After registration / payment is processed, the request for accommodations will be forwarded to our Recreation Staff. Participants will be in direct contact with Recreation Staff and Instructors to assist with reasonable accommodations.