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Refund Policy

Summer 2014 Refund & Credit Policy

ALWAYS
CANCELLATIONS BY DEPARTMENT: If a camp or swim lesson is cancelled by the department, a full refund will be issued.

TRANSFERS: There is no charge to transfer your child between camps and swim lessons provided there is space available.

NO REFUNDS OR CREDITS WILL BE ISSUED AFTER THE CAMP BEGINS. However, your satisfaction matters most to us and refunds or credits will be considered. Participants who are dissatisfied with a program for any reason must fill out a program evaluation prior to receiving a refund or credit so we can make the class better in the future. Credits and refunds will be evaluated on a case by case basis by the program supervisor.

MATERIALS FEES are non-refundable.

Up until May 30, 2014
Cancellations: Camps and swim lessons cancelled by May 30 will receive a refund less a $5 cancellation fee per activity and/or the $2 online processing fee if registered online.

After May 30, 2014
Cancellations: Up until 2 weeks before the start date of each camp or swim lesson, you may cancel and receive a refund less $15 per swim lesson and $25 per camp and/or the $2 online processing fee if registered online. Cancellations made within the two week window will receive a department credit (less $15 per swim lesson and $25 per camp and/or the $2 online processing fee if registered online.) which may be applied to any future recreation department activity.

Payment Plans

Payment plans are available to families who need a little extra time to pay in full. All summer camps and swim lessons listed in this guide are eligible for deferred payment. This will allow families to reserve their child’s spot NOW, but apply payment closer to the camp and/or swim lesson start date. For more information, please call 650-780-7311 or e-mail recreation@redwoodcity.or. YOU MUST SET UP A PAYMENT PLAN IN PERSON at Red Morton Community Center. Business hours are M-F 8:30am-4:30pm. They cannot be done online. Cancellation Fees Apply. Past registrations may not be put on a plan once they've been paid for.


 

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