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New Customer

  • Before you apply for an account, PLEASE ADD RWC RECREATION (recreation@redwoodcity.org) to your address book so you can receive receipt confirmations and account approvals via email! People with heavy spam blockers will not receive confirmations.
  • All new customers must request an account in order to register for activities online. You may not proceed with registration until you receive your Customer ID and password via email. If you choose your OWN ID name, it will not be activated until your account has been approved. You should receive approval immediately if applied for during business hours (9am-5pm). Accounts registered for over the weekend will not be approved until Monday.

  • Fill out the New Account Request COMPLETELY, including your birthdate. Register with YOUR OWN INFORMATION NOT YOUR CHILD'S. Once you have an account, you may then add family members. If you do not put a birthdate, you may be excluded from registering for classes.

  • View Classes
    You can search for activities by name, location, start date, or participant age! Just choose your search criteria, scroll down, and click on the arrow to view more activities.

    To register for a class, just click "Add to cart" in the blue banner under the activity description or at the bottom of the page.

    Activities that are gray on the screen are either full or cancelled. You may add yourself to the waiting list.

  • Assign Participants
    This is the person that will be attending the class. Choose your participant from the pull down box, or you may add the family member that you would like to assign to the class.

  • Add Family Members (from "my account" only)
    Here you may add as many family members as you need to. Please make sure you fill in the birthdate field. Most of our classes have age constraints and will not let you add a participant unless they are the correct age.
  • Update Shopping Cart
    If you need to add another person to an activity, change the quantity, click "update cart," then proceed to checkout.

  • Confirm Order
    This screen allows you to check prices, times, and dates, of your selected activities. Please note the locations of your classes, as we sometimes have to make last minute changes.

  • Checkout
    Review your shopping cart. From this screen you can make changes, update your cart, or view more acclivities. Click "checkout" to proceed.

  • Payment
    This site is secure
    When you are ready to enter your Visa or MasterCard payment, if the billing address shown does not match your billing address for your credit card statements, your credit card WILL NOT BE CHARGED AND YOU WILL NOT BE ENROLLED. Please click on the "my account" button to change your information.

 

 

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