& Credit Policy
check or credit card refund will only be issued if a
class is cancelled by the department or the student
withdraws at least one week prior to the start date
of the class, less a $5 processing fee (there is
no processing fee if the class is cancelled by the Department).
• Students who wish to withdraw from a class less than one week
prior to the start date will receive a department credit which may
be applied to any future recreation department activity, less the $5
cancellation fee. SINGLE DAY WORKSHOPS CANNOT BE REFUNDED AT THIS TIME. See separate policy for
Summer Camps and Aquatics.
• In general, no refunds or credits will be issued
after the class begins.
• Students who are dissatisfied with a program
for any reason should fill out a program evaluation
so we can make the class better in the future.
• Credits and refunds will be evaluated on a case
by case basis by the program supervisor.
This policy applies to our fee based recreation
programs and not to:
Adult sports leagues, building/facility rentals &
fees, food concessions, special events, recreational
(open) swimming, aerobics and fitness passes, trips
and class materials fees.
Any person with a home Redwood City mailing address is considered a resident. A Redwood City P.O. Box or business address will not be taken as proof of residency. A non-resident is someone who lives in another city. We have reinstated Non-resident class fees.
Summer Refund Policy (Camps & Aquatics)