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Frequently Asked Questions (FAQs)

  1. I have a low spot in my gutter and water collects and pools. What can be done?
  2. I have no curbs or gutters in my neighborhood; will the city install them?
  3. My street needs repair. It has potholes, cracks or ruts. What can I do?
  4. How long does it take to pave the street?
  5. If crews are not working on my block, can I move the signs and park my car in the street?
  6. Road crews are working on the next street; when will they start work on mine?
  7. Crews repaired the neighboring street, but not mine. How can I get my street repaired?
  8. There is a noisy manhole cover. How do I report it?

1. I have a low spot in my gutter and water collects and pools. What can be done?

Go to the Report Problems web page and submit a report. The city will send an inspector out to evaluate the situation.

If an obvious section can be corrected, allowing the water to continue flowing to a catch basin, the work will be scheduled. The curb and gutter will be replaced with asphalt.

If eliminating the pooling of water at one location shifts the problem to a neighbors gutter, the repair may not be implemented, it will depend on the negative affects of the work on adjacent frontages.

2. I have no curbs or gutters in my neighborhood; will the city install them?

When your neighborhood was developed, curbs and gutters were not part of the project accepted by the city. These neighborhoods are considered unimproved areas, where the homebuyers do not currently receive the standard street services. To have curbs and gutters installed in an existing neighborhood, the current residents must form an assessment district and bear the burden of the installation costs. The city crews will only perform safety-related maintenance activities (i.e. fill potholes) to keep the main travel lanes of the street in usable condition.

3. My street needs repair. It has potholes, cracks or ruts. What can I do?

Go to the Report Problems web page and submit a report. The city will send an inspector out to evaluate the situation.

4. How long does it take to pave the street?

It depends on the circumstances. The actual length of time to pave a street is only a couple of days. Depending on the treatment, the roadway may not be able to be driven upon for 8 to 10 hours following the treatment. Citywide, there are 355 miles of lanes to maintain. The work is prioritized based on the current conditions and the work that will be required. Typically, major road maintenance projects are performed once per year, in the summer. City crews perform lesser repairs throughout the year.

5. If crews are not working on my block, can I move the signs and park my car in the street?

Possibly, it depends on the work schedule. Sometimes the work is progressing along more than one street and your street will be worked on later that day. If you are not going to be available to move the vehicle upon immediate notice, do not park it on the street during the times posted on the no parking signs. If you are going to be home, please write your address on a note placed on the windshield and make it easy to locate you if we need to have the vehicle moved.

6. Road crews are working on the next street; when will they start work on mine?

You should have received a notice prior to the start of work providing some information on the schedule. Please contact the number provided on the notice. If you have not received a notice, there may be no work planned on your street. Please go to the Report Problems web page and submit a report if you feel your street needs repair. The city will send an inspector out to evaluate the situation.

7. Crews repaired the neighboring street, but not mine. How can I get my street repaired?

All streets are not repaired at the same time of the year. If you received an advisory notice, you were made aware of the plans for work on your street. If you have not received a notice, there may be no work planned on your street. Please go to the Report Problems web page and submit a report. The city will send an inspector out to evaluate the situation.

8. There is a noisy manhole cover. How do I report it?

Go to the Report Problems web page and submit a report. The city will send an inspector out to evaluate the situation.

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